could someone from naim explain to me while some people who ordered there n-vis 4 to 5 weeks after me have already got there n-vi, and i am still waiting, is my dealer not doing his job or is it down to naim and there distribution ?

Hi John
I am really sorry you are still waiting, since our first release and some initial problems the manuafcturing and production schedules went to pot!! in some cases we were keen to re-supply folks who had issues and therefore rec-check all was now ok,therefore the natural numbers of new available units fell.
On top of this demand is huge and we are slowly building up but have not blitzed production numbers to be sure of the quality control, please ask your dealer to contact his rep for the latest details on your unit. I am sure by the end of this month our list will be greatly reduced.

paul thanks for the reply, still does not explain how people who ordered after me have got there n-vis? also phoned my dealer this morning he said he would ring naim to find out the situation with the n-vi,and for me to call back later, which i did i was told they were waiting for a phone call from someone at naim and could i ring back this afternoon, again i phoned them back to be told the person dealing with my n-vi order was not in the shop at present and they would get him to ring me back am still waiting for the call, have read threads on here praising rayleigh hi fi my personal opinion is there service leaves a lot to be desired ?

hi john i see from your posting you still have not got one.mine took two and a half months.regards munch

munch, mines now been on order over 3 months and i still don't know when i am going to get it ?

Are n-vi's and Sky HD boxes related?

hi nap/ster no they not unless u want to run sky hd box sound output through the nv/i. regards munch.

Sorry munch,

It was a tongue in cheek remark regarding the delay issue

spoke to my dealer again this morning, he did apologise for not phoning me back yesterday, he said he should be getting a phone call on monday from ian at naim who be able to give him some information on the psu's which are being tested at this time, and hopefully give me a date on when i should receive my n-vi,

quote:

Originally posted by nap-ster:
Sorry munch,

It was a tongue in cheek remark regarding the delay issue

got it mind you i think the delay will be longer for the sky box and when you do get it how long will it last its thomson.regards munch

quote:

Originally posted by john R1:
spoke to my dealer again this morning, he did apologise for not phoning me back yesterday, he said he should be getting a phone call on monday from ian at naim who be able to give him some information on the psu's which are being tested at this time, and hopefully give me a date on when i should receive my n-vi,

hi john have you got your n-vi yet?regards munch

hello munch,
my dealer said he has been informed by ian at naim, that i should have it by the end of this week, we shall see ?

will keep fingers crossed .im so happy with mine .its got to go back to shop for software update but other than that its been fine.regards munch.

what is the software update for munch ?

hi john emailme at mumch@btinternet.com

will e-mail you when i get home munch am on nights at the moment, is that your correct e-mail address as it says mumch not munch, cheers john, also dealer told me to ring him again today so he can chase ian at naim up regarding my long awaited n-vi

many thanks to naim, and rayleigh hi fi, for the n-vi that still has not arrived, i was told by rayleigh hi fi, that ian at naim said i would have my n-vi by the end of this week, well its now friday and i am still waiting, perhaps its got lost in the post?

John

In my opinion, you've been whinging on about your bloody n-vi for months.

However, I would now agree that its got well past the sick-joke stage.

I imagine that Adam will chirp up before the weekend is over to set matters right, by confirming that Naim will be making a special delivery for you on Monday, along with a significant discount as a good-will gesture for the all the buggeration you have endured.

I imagine by Tuesday night you will be extolling the virtues of your new n-vi all over this forum and praising Naim to the highest heavens for sorting out your problem and having produced such a beauty as the n-vi......

.....or at least you will tell us that your dealer and Naim have given you a call to say "hi!"

Cheers

Don

guess what don, just as i was reading your reply
i looked out of the window and a pig flew by, would you beleive it john

Been listening to the Floyd have we????

I'm prepared to bet that your n-Vi will be with you before the dvd of Pulse that I ordered last Sept arrives with me!!!

mike, will have to listen to some floyd on my
n-vi, check back on the forums around 2007, might have it by then will let you know my thoughts,

hi john i have had all but three floyd cds and two roger waters cds and four of there dvds on my n/vi all excellent.sorry to rub it in,have you had any news on yours today? regards munch.

Do you think the Floyd will get back together and record a new album before john R1 gets his n-Vi?

{Sorry john - couldn't resist! Seriously I can imagine how frustrated you must be - hope it arrives soon )

hi jonr i think there sons will get together do two albums and a world tour then break up before jon gets his, the way its going. i had a two and a half month wait that was bad enough.regards munch

munch, my dealer has only ever phoned me once regarding my n-vi, ever since i first ordered it, and that was to return my call, will phone them again today to see what lame excuse they come out with this time ?

quote:

Originally posted by john R1:
munch, my dealer has only ever phoned me once regarding my n-vi, ever since i first ordered it, and that was to return my call, will phone them again today to see what lame excuse they come out with this time ?

Time for a new dealer fella?

phoned them at 13:30, spoke to james, he said hang on will try to ring them now, he came back a few minutes later said line was engaged, said he would try later and ring me back, left it till just before 18:00 and phoned them again as they had not been in touch, spoke to james again he said that he had tried several times this afternoon to phone naim and all he got was an answer-phone ( this could be true i don't know)he said chris or lee would try phoning them again wednesday and would phone me when they had spoke to naim, he also said that if i dont hear from them to phone back around the same time i phoned today ie 18:00, watch this space for wednesdays update.

Can't wait.

Hey john, may I suggest a slightly dfiferent course of action?

Ring Naim yourself or, better still, email them at info AT naim DOT com (I think that's the address) and Adam Meredith himself, in his customer-relations guise, will pick it up and look into it. If you ask him nicely he may even get back to your dealer to, as it were, smooth the lines of communication, etc.

Anyway, just a thought. Probably what I might do in your shoes.

hi i would go with that john ring adam, i did about four or five times regards munch

quote:

I imagine by Tuesday night you will be extolling the virtues of your new n-vi all over this forum and praising Naim to the highest heavens for sorting out your problem and having produced such a beauty as the n-vi......

.....or at least you will tell us that your dealer and Naim have given you a call to say "hi!"

I don't like being wrong, but, on this occasion it looks like I was wrong by a mile.............

Cheers

Don