quote:

Originally posted by ROTF:
What a great looking TT - yes Peter is a top man and really understands customer care.

ROTF

When are you picking yours up

quote:

Originally posted by John P:

quote:

Originally posted by ROTF:
What a great looking TT - yes Peter is a top man and really understands customer care.

ROTF

When are you picking yours up

In July - there is some work on the house in motion and I didn't want it set up in one room and then have to move it - so the delay is entirely to let me sort things out.

John,
Your lp12 looks very nice now that Dr Peter has worked his magic on it.
What was your set up of it like in relation to now its been done by the top man?
Stuart.

quote:

Originally posted by John P:

ROTF

When are you picking yours up

Many thanks for your kind words guys

John,

ROTF won't be picking it up as I install all new Sondeks

Kind regards,

Peter

quote:

Originally posted by Cymbiosis:

quote:

Originally posted by John P:

ROTF

When are you picking yours up

Many thanks for your kind words guys

John,

ROTF won't be picking it up as I install all new Sondeks

Kind regards,

Peter

Nudge nudge say no more.

quote:

Originally posted by munch:
John,
Your lp12 looks very nice now that Dr Peter has worked his magic on it.
What was your set up of it like in relation to now its been done by the top man?
Stuart.

Hi Munch,

Sounds awsome, sounded good before but looks the part too. I'm glad I got the plinth done as it looks so good.
Peter and I compared the TT with an Ittok2/ DV D2 and I think Peter agreed with me but the SME re worked by Johnnie 7 is on par with the std Ittok 2 or at least more dynamic where as the ittok had slightly more focus if you can understand that.

ATB

John

quote:

Originally posted by John P:

Nudge nudge say no more.

Hi John, I will if I may, as this one is very important:

It's in every Linn Retailers contract. Anyone not installing a new LP12 is not fulfilling their contract with Linn and the customer is not getting what they have paid for! The idea here is to be able to guarantee excellent results for the customer. It's worth also mentioning that while the retailer is installing, it's a good idea to ask them to check the rest of the system too. I do, as many conscientious dealers do, and I normally find things that will help and improve the performance of the system. Surely if you have just spent a considerable amount of money on a new deck you want to ensure you get the best out of it!

It's also fair to say that the larger upgrades like Ekos Se or Keel should be re-delivered to existing owners too and I hope most retailers do this wherever possible. It is of course impossible to deliver every LP12 back to the customer if just serviced, as the numbers are just too great, plus it may not be financially viable given the low cost of service and anyway there are not enough hours in a day! The customer may not wish for this anyway as after a year or two of LP12 ownership and things are more familiar, most owners are far more comfortable with moving their own LP12s. However, if a customer requires a delivery of their serviced deck back, then this should be done, probably with a small charge to cover the retailers costs for time and transportation.

By the way, I strongly feel this should apply to Naim equipment too - it's all about getting the best from one's system when one spends one's hard earned cash. Ok so it may not be possible with every Nait or CD5 we sell, but for the 500 Series for example delivery and installation should be mandatory. Indeed, if you look at the extended warranty cards you return, or register on line with any new piece of kit, you will see a question asking who installed the equipment? This is important, so please make sure you fill in the details.

I hope the above makes sense as it's for the benefit of everyone.

Kind regards,

Peter

Peter, I know you treat your customers well, how come you let me out of the store and told me to turn the screw on my turntable? Is it because it is a Pink Triangle?

You did a wonderful upgrade and service to it

Hi Peter,

My phrase from Monty Python was meant as a compliment at another day out. I'm sure ROTF will be pleased. I thought you may have got the wrong end of the stick as such. Anyway, I personally would not expect anything less from you as previously stated. Passion at 'one's' work comes from the heart and it's something I insist on with my team of guy's (I didn't get 5 Ford Motor Company awards for nothing). So as one purchases the aforementioned products, do so at your peril if it cannot be backed up by a good dealer such as yours Peter.

Kind Regards

John

quote:

Originally posted by djh1697:
how come you let me out of the store and told me to turn the screw on my turntable? Is it because it is a Pink Triangle?

You did a wonderful upgrade and service to it

Well yes, because a Pink has an advantage... a transit screw - Very glad you are happy and I guess still getting on with your Achromat. - Enjoy.

quote:

Originally posted by John P:
I thought you may have got the wrong end of the stick as such.

Yes John, I completely missed that meaning

Kind regards,


Peter