Now when I have the soundframe - it is obvious to me that the feet of the CDi are not at the same length. I used to think that my poor stand causes the problem - but it is not.
I tried to move it on Mana glass east west south and east - but nothing - the right far foot is shorter than the others.

Arie

[This message was edited by Arie_Gur on SATURDAY 20 January 2001 at 09:04.]

I rest my case Arie, can't resist having a little dig in your subject headline can you!

Ask your local distributor for some Naim metal shims which when fitted to the CD player feet will allow it to sit squarely on every corner.

Tell him I'll send them to him free of charge for you.

If you need help or service from us it's always better to e-mail, but I guess you prefer to keep telling the whole world just how terribly bad and nasty we are!

Arie-

As a matter of protection (from dropping!), you should pick up a spare glass shelf--though these do get checked for warpage, it is remotely possible (one in a thousand or less) that you end up with a warped piece. Rare, but it does happen (even with tempered glass).

At the very least, then you know if they're both flat.

Dave Dever, NANA

P.S. Verify that (should the player have been opened for some reason) that any one of the metal foot screws have not stripped or been cross-threaded--this will, obviously, make a difference.

Mark Tucker,

Deep in my heart I think you (by "you" I mean Naim...) are the best and I'm sure it is obvious
by what I'm saying in average. I must admit that when someone is REALY GOOD, it a kind of pleasure to find faults in his work....
We say in Hebrew that the extraordinarily shows the ordinarily so if once in a while I say something against naim - I promise you that I always see it as the extraordinarily and I'm sure so is the relation of the rest of the world who are reading the forum and know Naim.

But I want to prove to you that I'm not just bad and I was right when I posted it here:

This forum helped me a lot and saved a lot of money for me when I wanted to replace my CDi pickup system (cdm4) because the machine couldn't find tracks on cd's. I was going to give the machine to Eilan (I think he is great but the greats make mistakes too) and we settled a date and a price for it (!!!) until members here told me to replace the pack to a one with 2 rubber rings which solved the problems. Eilan told me he toghugt I have a pack with two rubber rings but the fact was that I didn't have and thanks to the members here who solved me the money.

The second and more connected to here, is the simple fact that Eilan SITED THE CDI AT MY HOME
AND FOUND THAT THE LEG IS SHORTER THAN THE OTHERS AND TOUGHT ME TO PUT A PAPER UNDER IT !!!
I must say for him that I own a cheap rack and he may thoght (I thoght so) that the problem is in the rack. But I have no reason to address him now cause he saw it before and didn't mention these shimes. Nobody perfect - but I find that the best place to find out solutions for our (customers) problems is this forum as it is a "bank" for many solutions made by many customers and dealers before and that's why I post here even if it may sound "bad".

David Dever,

As the problem apears with my rack (now I have for a limited time a Mana soundframe) then the problem is with the deck - but now I'll ask Naim dealer to come and fix it at my home.

Arie

BTW - Mark Tucker,
if you gave this one star you put in danger my relation to Naim.

Arie

No Arie, I certainly didn't give your thread the star rating, either you did it yourself or the automatic system did it based on the number of views.

I think it's very important that we get your player properly balanced, if I wasn't taking you seriously I wouldn't have offered information or the free shims.

I'm sorry that Ilan didn't know about the shims but in reality that's our fault for not properly informing him.

I'm also delighted you've found the forum so useful, that's part of its charm!

My point about your original post is that you were complaining about something which only we can help you with, so an email would have been more expedient - we don't always see every new message on the forum whereas we do see every email, thus we solve problems more quickly!

So again I learned a new thing because of the forum and will mail you when I'll be in trouble again.
As I can learn out of the forum and out of the way your equipment sounds and feels - I'm sure you are taking seriously everything and thanks for the free shims.

Arie

[This message was edited by Arie_Gur on FRIDAY 19 January 2001 at 16:47.]

Mark

For your information and IMHO your posts sound defensive and unworthy of and elite company like naim. You could rise above negative comments without having to shoot every sniper in sight.

Mark

Forgot to sign my previous.

Fred

Fred,
As I have no problems to shoot Naim, they can shoot me, no problem with me - and the same is for every member here.

Shooting each other (in the interent !!!) makes life more interesting - and that includes your shot to Mark Tucker...

I think that it is quite logical that as a manager in Naim he tries to eliminate posts that show Naim in a way he doesn't like - but it is our job to resist to it. So everyone does his job.

Arie

Hi Arie

Well, maybe.

It does not read well, especially the sarcasim.

I did not quite get the picture of your problem. Is the case crooked, or twisted, or a foot missing? Why do you need shims? I mean, I know once corner is not like the others, but what makes it different?

Fred

Arie

So what I don't still get, is one leg is still shorter than the other? Why not get a leg the right length.?

I am not going to lose sleep over this, but I am curious.

Fred

Fred,

The right far leg is shorter than the other three legs.
I understand from what Mark Tucker says that it is a known problem with this machine, and I guess that the shim comes between the bottom of the machine and the leg. I probably have to remove the leg, attach a shim to the body and screw the leg again so it will be longer than it is now.

Arie

Fred,

I guess that all legs are the same in size.
I guess that for some reason the right side of the bottom of the machine is not as parallel as should be to the horizontal line and therefore Naim are giving shims as a solution, otherwise they should give a foot like you suggest.

Arie

Arie

Imagine, the best equipment in the world and it needs shims. Should I check for shims in my stuff?? Maybe we will wake up one morning to find a SHIM ALERT on the hi-fi corner. No wonder you felt like shooting somebody.

Fred

Fred,

And you can understand why Mark Tucker feels inconvenience about it.

Arie

You have to check if they are in the right direction....

Arie

It stucks too far backword in the package so the remote can't activate it.
Imagine you are buying a new Nait5, get the package, hapily and full with excitement connect the amp to the electricity - sitting on the sofa with a great expectation to listen to the graet famous Naim sound - and nothing! Ahah, the volume is at the minimum lucky I have a remot, aim the remote to the amp, press the volume control up - and still nothing.

Fred, I'm telling you this to show you what is it a REAL sarcasim.

But the people in Naim are human beeings like all of us with the exeption they know better than we do how to manufacture the best stereo system available, so all the little faults are acceptable.

Arie

A slight manufacturing error(leg length) to slip past Naim's quality control is I feel very,very forgiveable.
I sure there is more than 1 new mercedes or porsche owner(far more expensive than even a 500)
who's been stranded at the road side-kicking the tyres of his gleaming new car whilst waiting to be towed.
Lest you mere mortals of the realm forget about ye olde naim legend
of the 2 man tattoed frightening monosyllabic audition team who endure high volume ouput day in and day out from Every piece of equipment that leaves the factory!
Any substandard sounding pieces get the reject stamp and is rushed back to the quivering elves upstairs.
----Now thats the quality control I'm interested in!!!!--I'm sure even Naomi Campbell's legs aren't of exactly equal length.

Regards Richard

Ps for the record my CDI's legs are nanometer perfect

[This message was edited by Richard Paget on SATURDAY 20 January 2001 at 00:39.]

Richard,

David from NANA sugested me that maybe the surface of my rack is not as flat as should be and that what causes the problem - so maybe it is not a short leg.
Maybe the surface at your rack is not flat as should be too, but in a way that corrects the difference in legs length....

Arie