Hi, i'm new to Naim and this forum.

It seem to a lot of people with much experience in this forum and hopefully someone who's able to help me.

About four weeks ago I bought a complete system including NAC112, NAP150, FC2, CD5 and Stageline. On monday I rotated the placement of the components in my rack, and had to unplug the mains to do so. I did not unplug FC2 from the NAC or CD while doing this. When I plugged the mains back in and turned on the power, I heard a noise (like it was about to start spinning the cd inside) from the CD5 and then it was completely dead (no power). I thought it was only a fuse but after having my dealer look at it we found out that the internal PS was broken. My question is how this is possible?? Could it be that the FC2 has killed my CD5?

My dealer has ordered spare parts but this will probably take weeks. Meanwhile I've borrowed a Creek CD53 wich is an Ok player, but nowhere near the CD5...

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My question is how this is possible??

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one conclusion is suspect quality control during manufacture ....

If so then your dealer should replace the player with a brand new one. I would be miffed if I was in your position and was offered a repair......I would regard that as unacceptable!!!



laurie S

Hallgeir

This is an unfortunate start to your life with Naim.

I have to agree with Laurie that I think you have been sold short by your dealer. You've just spent a lot of money with him and I would have expected better service than that.

However, I don't agree with Laurie's conclusion/innuendo that it is a Naim quality control problem. How on earth he can have come to that conclusion on the basis of such limited information is beyond me.

Cheers

Jim

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Meanwhile I've borrowed a Creek CD53 wich is an Ok player, but nowhere near the CD5...

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Hallgeir,

What's a CD53 lacking compared to the CD5?

I am sorry about your CD player.

I have to agree with Laurie that your dealer should replace the player.

Was it a demo unit you purchased or brand new?

The system I bought was a demo. Naim is really expencive in Norway compared to most other countries...eh...everything is expencive here...

Unfortunately the dealer didn't have any more units. If he had I would probably get a new one.

If this is not a qulaity issue, I can't understand what is?? The system worked fine until I replugged the mains and turned the power on. All I did was to rotate the placement in the rack. Maybe the FC2 had somekind of outburst or something....I don't know. I'm delivering the FC2 for a check as well.

The Creek is dull and lifeless compared to the CD5, especially with the FC2 connected to it. I prefer to use my Pro-ject RPM6. At least I still have that option. Vinyl rules!

Best Regards

Hallgeir

Did you switch everything off, before moving your equipment (individually on each unit)? This is advisable.

I would then have powered up the CD5 before powering the FC, supplying its auxilliary power supply.

I'd suggest doing this when you re-install your CD5.

John.

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How on earth he can have come to that conclusion on the basis of such limited information is beyond me.

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I didn`t

If you read my post properly, I stated that quality control during manufacture is ONE possible explanation(and by implication, there are others too)

For heaven`s sake

Laurie S

I happen to also agree that it is a quality control issue. Is it just my imagination, or are there quite a bit of faulty Naim CD players of late?

Try a drip feed of Antonio Focaccio.

Isn't that a type of bread?

Tom
Actively enjoying it all

My CD5 died about a month ago, the diagnosis was the "rectifying diodes" failed resulting in destroying most of the inside of the player.
The repair was done under warranty and basically its a new player inside with a new pcb and motherboard but am concerned it died in the first place. If it wasnt in warranty was informed it would have cost £540......ouch !

Laurie

Since you stated that "one conclusion is suspect quality control during manufacture ...." and didn't offer alternatives I assumed that you had already reached a conclusion.

Given that it was used for four weeks before developing a fault and that Hallgeir was re-plugging it back in when it went kaput, I fail to see the correlation to QC. Had it been DOA I could agree with you.

If you believe there are other reasons then maybe you should have stated them rather than clearly implying it was a QC problem.

By the way if you get this angry at a comment in Hi Fi forum I hate to think how angry you get at real life issues.

Slainte

Jim

Guys, sometimes things just fail.

The lifespan of electronic goods and components generally conform to what's known as the 'bathtub' curve. Things tend to fail early on, or after a good few years - but not usually in the middle period. Manufacturers soak test products before shipping to get rid of those early failures, but invevitably a few fail with the customer. It's called 'Sod's' Law. It shouldn't be a problem from the warranty PTV, because if the player lasts a couple of years, chances are it should go on for a good few more.

The mark of a good manufacturer, is not that they don't have any problems (because everyone does), it's how they deal with them when they do. IME, Naim are one of the best.

Hallgeir,

I hope you get your CD player fixed ASAP.

I had a very simiar thing happened to my old Krell player. It worked flawlessly for about 6 months and one day, it started to shut itself off.

I had numerous equipment failures over the years and one thing I've learnt is that everything breaks no matter what it is.

What matters, however, is that how a company or dealer solve the problem and try to make it right by you.

Thanks for all resopnses so far. I guess I have no choise but to wait until the new PS arrives and hope this will be better. Since Alex95 had this problem as well, there might be some truth in the question of quality control?? I know that everything can break, but the cheap NAD5000 cdp I had since 1993 still works!! And this thing costs abot 200£ new...

I'll try to remember to turn on the cdp before the FC2 but I can't belive that this was the reason it broke.

On the bright side I placed my Stageline on a shelf with absorbing feet under it yesterday. The Sound from my LP player really came to life. Bass is tight and easy to follow, dynamics improved and the music was really easy to follow. It's incredible how much difference that made. Do either of you have similar experiences?

Best regards

Hallgeir

Part of Naim's soak testing involves running equipment for two days or so, and turning it on and off at regular intervals during that period, on the basis that equipment is most likely to fail at switch-on. You do need to be careful to turn things on in the right order. That said, it is still a big disappointment when things blow up.

Nigel

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Since you stated that "one conclusion is suspect quality control during manufacture ...." and didn't offer alternatives I assumed that you had already reached a conclusion

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you are quite right to suggest that my response suggested that, although I did not exclude other possible causes, I believed that quality control would be the most likely cause, based on my knowledge of what I understand to be issues arising with a significant proportion of the output of the Naim factory over recent months, if my sources are correct

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Given that it was used for four weeks before developing a fault and that Hallgeir was re-plugging it back in when it went kaput, I fail to see the correlation to QC. Had it been DOA I could agree with you.

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I don`t agree with your reasoning.

The fact that the machine worked fine for several weeks, and developed a fault, apparantly, when it was subjected to mild stress, does not by any measure exclude poor quality control. I see no logic in this argument

Patrick

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The mark of a good manufacturer, is not that they don't have any problems (because everyone does), it's how they deal with them when they do.

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I agree

Laurie S